Frequently Asked Questions

Have questions? We've got answers! If you can't find what you're looking for, feel free to contact us at support@boxydeal.shop.

Orders & Payments

How do I place an order?

Simply browse our store, add your desired products to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.

What payment methods do you accept?

We accept major payment methods including credit/debit cards and other options available at checkout.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@boxydeal.shop if you need to make changes.

Shipping

How long does delivery take?

Standard delivery within Pakistan takes 3–7 business days. Express shipping options are also available. International orders may take 7–21 business days.

How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number. Use it to track your package through our shipping partner's website.

Do you ship internationally?

Yes, we do ship internationally! Shipping rates and delivery times vary by destination and are calculated at checkout.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for unused, unopened products in original packaging. Please visit our Refund & Return Policy page for full details.

How long does a refund take?

Approved refunds are processed within 5–7 business days to your original payment method.

Products

Are your products authentic?

Yes! All products sold at BoxyDeal are 100% authentic and sourced from trusted suppliers.

Are your cosmetics and skincare products safe to use?

All our products are carefully selected and meet quality standards. However, we recommend checking the ingredient list if you have known allergies or sensitivities.

Contact & Support

How can I contact customer support?

You can reach us at support@boxydeal.shop. We respond to all inquiries within 24–48 business hours, Monday to Saturday.